We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or compliments you may have. Please contact us by email or telephone. We will respond as soon as possible.
Email: anne@doggiecoutureny.com
Phone: 845.798.6649
Please note that due to various email settings, our email message may be delivered to your spam or bulk mail folder. Should you not receive a reply from us, you may have entered your email address incorrectly or your spam filter won't let us through.

Product Availability
Occasionally, we may take your order and consequently discover that the item is not available for shipping (i.e., it is backordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order.

Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Exchange and Return Policy
We want you to be satisfied with your purchase. If you would like to return or exchange an item, notify us within 1 week and ship it back to us in its original and unused condition within 2 weeks of receiving it for an exchange, store credit or refund (less a 10% restocking fee). Please note that shipping fees are non-refundable.

Ship the original and unused item, along with a copy of your email receipt or packing slip to the address below. We are not responsible for items returned to any other address.

DOGGIE COUTURE NY
Attn: Anne Atchison
54 Callicoon Center Road
Jeffersonville, NY 12748

Send us an email at anne@doggiecoutureny.com or indicate in your package if you would like:

* to exchange your item, including item name, size, color and any other option
* to have a store credit issued to you for the full purchase price
* or to have your credit card reimbursed for the purchase price, less a 10% restocking fee

For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 2 weeks will not be accepted for exchange or return and will be shipped back to the customer at their cost.

For exchanges, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary shipping for the exchange and will not be charged a restocking fee.

To qualify for a refund, all items must be returned in its original condition. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange.

We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition.

We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.